Recent Posts

Christmas Gift Ideas When You’re Overseas

Christmas Gift Ideas When You’re Overseas

Whether you’re living overseas or simply on a holiday during the Christmas period, it can be challenging thinking of what to get your family from afar. I’ve spent many Christmases overseas, so have become used to shopping for family from a distance. One of the […]

Looking for a vacation destination with a difference?

Looking for a vacation destination with a difference?

Are you sick of the same-old same-old vacations? Maybe you really want to get off the beaten path or see some ancient history? If you’re looking for a vacation destination with a difference, your next vacation should be to Israel. Here’s why:   The Food […]

How Important is Great Customer Service?

How Important is Great Customer Service?

A recent survey by www.contactcustomerservicesnumber.co.uk revealed some interesting information. 600 respondents gave their opinions about customer service, and it turns out that almost 75% agreed that good customer service is important when they’re dealing with a business.

Personally, I’ve dealt with customer service in many countries around the world, and I’m continually amazed by what different cultures consider to be good customer service. In Thailand, the people are polite and easy to please. In China, they’ll make an effort if you try to speak Chinese. And in Budapest, the standards for customer service are some of the lowest I’ve seen anywhere.

One of my best experiences with customer service has been with travel insurance company World Nomads. The company is immediately responsive whenever you have a question or concern about your policy. But where the company really shines is when you need to make an emergency claim.

A couple of months ago, I needed to have some emergency surgery, and World Nomads were there for me every step of the way. The emergency assist team is staffed with medical professionals, and they’re able to give travellers advice about their options, based on medical reports.

When I left the hospital, the receptionist even told me that World Nomads was the best insurance company they had ever dealt with. Apparently, most of the time the hospital would be chasing an insurance company for a guarantee of payment for weeks if not months. In this case, World Nomads were continually emailing them for updates and pushing the paperwork through so I could relax, knowing my surgery was paid for.

The communication was also outstanding. Not only did they get back to me ASAP when I was told I needed surgery, but they rang on the day of the surgery and the day after to see how I was doing. With an experience like this, I’ve recommended World Nomads to everyone I know, and I will always choose this company for travel insurance in the future.

According to the customer service survey, 32% of respondents said that sufficient advice is the most important aspect of customer service. I completely agree with this, especially for people who are travelling and need emergency healthcare.

One thing I’ve noticed is how quickly you get used to either great or poor customer service based on where you live. I always find it interesting travelling home after I’ve been living in a country with lower standards of service. Simple things like small talk are unheard of in many countries in the service industry, but they definitely improve the customer experience.


What’s your best customer service experience? Let me know in the comments below!

Plan Your Next Business Trip Efficiently

Plan Your Next Business Trip Efficiently

If you need to travel somewhere on business, chances are that you will be flying out there. It’s much faster than the other methods of transport and time is money in business. However, traveling by air has some limitations, particularly about what you can bring […]

4 Fun Things to do While in Paris

4 Fun Things to do While in Paris

Paris is a destination many of us dream of, after all it is one of the most popular tourist destinations in the entire world. There’s so much to do and see in Paris, that you’ll never find yourself with a bored moment, but perhaps you’re […]

Five Things To Do In The Great City Of York

Five Things To Do In The Great City Of York

York is the perfect place to spend an extended weekend as the historic city is full of heritage and architecture making it one of the UK’s most popular tourist destinations. Whether it is long walks, shopping, or sporting activities, York has a bit of everything.

Here are five things to do on your next visit to York.

1. Visit the Castle museum

York’s Castle Museum is a great way to discover the history behind the Yorkshire city. Set in a Victorian cobbled village, you will feel like you have stepped back over 100 years back in time. The museum is full of impressive displays from the former castle and is a great place that all the family can enjoy. Entry is only £10, therefore, it is an inexpensive activity and a purchase you will not regret.

2. A Day At The Races

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York Racecourse via Twitter 

York Racecourse is one of the most prestigious horse racing tracks in the UK. The racecourse hosts racing in the summer with flat action on the Knavesmire. Their biggest meeting of the year is the Ebor Festival, which takes place in August, with the feature race being the Group One Juddmonte International. If you are looking to have a bet on the racing at York, or any other UK meeting before you go, read Oddschecker’s racing tips where experts have read the form for you and can recommend a selection on the action. You can book tickets for York Racecourse on their website and, with some meetings, you can pay to attend the day of the racing.

3. Take A Cruise Down The River

One of the best ways to see the sights of York is by boat with a cruise along the River Ouse. This is a fantastic chance to relax without the hustle and bustle on the streets. You can enjoy a drink on board the cruise and take some great shots of the city and wildlife along the river. As ever with such cruises, always look to book in advance to avoid disappointment on the day.

4. A Walk Along York City Halls

The walls in York stretch for just over two miles and have protected the city for nearly 2,000 years. You can walk past the walls for free; however, if you want to learn more about them and the city of York, you should book a guided tour. The city centre is circled by the walls so you can stop off at various sites along the way, therefore, you should allow at least half a day to venture around the path.

5. York Maze

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York Maze via Twitter

Getting lost inside a 10-foot high maze may not be everyone’s idea of a bit of fun but, if you like a challenge, this will be right up your street. The thrill of completing the maze will live with you forever and is something you can brag about with your friends. If you are attending with children, there is a funfair on the site which includes rides and attractions.

York train station is right in the heart of the city and opposite the walls so, if you are travelling by public transport, you should be able to find your way to all the main attractions on foot.

Milan: the Shopping Capital of the World

Milan: the Shopping Capital of the World

(Source: Pixabay)  Being the birthplace of renowned brands such as Armani, Dolce & Gabbana and Prada, it is hard to dispute the view that Milan is a strong contender to be the fashion capital of the world. If you haven’t spoilt yourself in a while, and want a different experience […]

4 Reasons Yosemite is a Great Place to Live

4 Reasons Yosemite is a Great Place to Live

You may have heard that expression “I live where you vacation” and if you’re from Yosemite you know there’s some serious #ZipcodePride for the residents of Yosemite. It’s such a beautiful place, known around the world for the striking nature found here. I wanted to share […]

Some Great Road Trip Ideas for a Family Trip to Ireland

Some Great Road Trip Ideas for a Family Trip to Ireland

Headed to Ireland and wondering what you can plan to ensure the perfect family day out? One where the memories will be with your children for the rest of their lives? Well, we’ve got you covered. We’ve created this great day trip itinerary to keep your kids of all ages happy and entertained. If you’re traveling with really young kids, under the age of 3, you may want to split the activities up over a couple of days in order to work around their nap times. These are destinations that are easily reachable by car, but if you’re traveling don’t forget to get some car insurance with a great company like www.chill.ie

Without further ado, here is our suggestion of family day trip activities in Ireland:

Dublin Zoo:
Zoos are a great place to go with kids especially when you have a few different ages. Little kids will love looking at all the animals, especially the baby animals. Older kids will enjoy the shows and learning about how the animals live. Dublin Zoo first opened in 1831 and ever since then has been delighting families of all ages. Every year Dublin Zoo plays host to over a million visitors. Situated in Phoenix Park in Dublin it’s easy to access and it’s well sign posted. Unfortunately there’s no parking at Dublin Zoo, but you can park in Phoenix Park.

Go Island Hopping:
When you think of Island hopping, Ireland probably isn’t the first country that pops to mind. Well, you’ll be forgiven for leaving it off your list. The Aran Islands are three islands that are located just off the mainland by Galway Bay. The islands have interesting names: Inishmore, Irishman and Inisheer, and are famous for their natural beauty. Here you’ll find gorgeous beaches, cliffs and interesting plants and animals. You can island hop between the islands to get the best experience. You’ll have to take a ferry in order to get to the islands, but don’t worry the ferries are regular! You can also take a boat between the islands, which creates a really fun and special family memory.

Doolin Cave:
Discovered around 55 years ago, this cave quickly became a tourist attraction and for good reason. Here you’ll find the Great Stalactite – the longest free handing icicle shaped formation in the Northern Hemisphere. It’s a whopping 23 feet in length, which is sure to delight and impress kids of all ages. Doolin Cave is around three hours from Dublin, 2.5 hours from Cork or about 15 mins from the Cliffs of Moher. It’s easily accessible ensuring that you can’t leave this great attraction off your family travel list.

Include these activities in your itinerary, or just spend an entire day visiting all three. Ireland is a wonderful destination for a family holiday.

Are you Spending More on the Holidays?

Are you Spending More on the Holidays?

I don’t know about you, but over the years, I’ve noticed that I’m continually spending more on calendar events like Mother’s Day, Easter, Christmas, and more. Recently, SwiftMoney released an interesting fact sheet about how much we’re all spending on the holidays.   SwiftMoney payday […]